All industries
SaaS
Multi-tenant software products
The hard parts of SaaS are the ones that are painful to retrofit: tenant isolation, roles, billing and usage limits. Get those right early and the product can grow. Get them wrong and the fix is a rewrite you cannot schedule.
What usually goes wrong
The hard parts
- 01Tenancy bolted on later, which is a rewrite rather than a refactor
- 02Billing that disagrees with what the product actually metered
- 03Permissions that started simple and became unexplainable
What we get asked for
What we build
- 01Multi-tenant data models with isolation guarantees
- 02Organizations, roles and permission systems
- 03Subscription billing, plans and usage metering
- 04Admin tooling, onboarding and customer reporting
Before you build
What has to be right
- Decide tenancy and permissions before the first customer, not the tenth. Both are structural.
- Billing should read from the same source of truth as the product. Two systems counting the same thing will disagree, and the customer will find it first.
Usually involves
Services in play
Proof
